AI e-commerce operations platform
Multichannel e-commerce needs a central management layer.
RAID brings products, prices, stock, replenishment and platform workflows into one place, so your data stays consistent and needless repeat work drops away.
Priority trial · Dedicated follow-up
Trial places
Trials go in sign-up order. support@raid-hk.ai
- Shopee HK
- AWARDS & PROGRAMMES
Connects to HKTVmall, Shopify and Shopee HK; SHOPLINE, Storeberry, Amazon and Lazada coming soon.
RAID AI WORKSPACE 2026
RAIDAI suggested prices, restocks and product matching, in one workspace.
- Multi-platform: One by one, or all at once? AI Batch (AI Studio): Batch-writes titles and descriptions, adds English versions and improves product images.
- Bulk repricing: One discount, 1,000 edits? AI smart pricing: Suggests a price for each SKU from competitor prices, cost and sales.
- Competitor pricing: Rival repriced days ago? AI competitor matching: Matches competitor products to your items and estimates the revenue impact of undercutting.
- Sudden sell-out: Sudden hit, now sold out?! AI replenishment presets: Learns 6 months of restock habits to recommend a baseline and multiplier.
- BBD updates: All BBDs fixed, next batch in? AI product matching: Barcode hard-matching first, then AI title matching to fill the gaps.
- Data decisions: Data all over, decide on what? RAID AI Assistant: Answers operations questions from your store's own RAID data.
RAID AI
What does RAID AI do?
Six AI capabilities.
You make every call.
AI analyses data, makes suggestions and drafts content. Every AI suggestion is traceable, reviewable and editable, and runs only after your team confirms.
- AI features
- Use RAID COIN
- Early-bird sign-up
- Bonus 1,000 RAID COIN
AI product matching
AI smart pricing
A suggested price for every SKU, with repricing chances flagged.
AI weighs competitor prices, cost and sales volume to suggest prices, and you can set a minimum profit. The merchant decides whether to reprice; prices go to HKTVmall in one click only after confirmation.
Hot Key presets (e.g. 5% / 15% / 30% / 45%) are also applied in bulk only after your business checks them.
AI replenishment presets
A recommended baseline and multiplier, with a confidence score.
AI learns your replenishment habits from the past 6 months and keeps relearning as you restock more. It needs at least 6 orders in the last 6 months; new stores start with industry defaults.
Suggestions are editable, and the merchant confirms order quantities.
AI Batch (AI Studio)
Batch-write titles and descriptions, and improve product images.
Batch-write product titles and descriptions and download them as Excel, generate English translations, and optimise product images (white-background or lifestyle shots).
Writes only to the RAID product master and never lists automatically; your team reviews the content before use; uses RAID COIN.
RAID AI Assistant
See RAID AI Assistant
Answers operations questions from your store's own data.
Answers operations questions from your store's own RAID data (products, stock, orders and more).
Read-only: it never changes any data, and only accesses your own workspace.
AI competitor matching
About RAID
What is RAID?
Built by veteran e-commerce experts
to fix e-commerce's structural problems at the root.
RAID puts your e-commerce operations in one place: less repeat work, better-supported decisions, and resources aimed precisely where they turn into GMV.
- Team
- Local systems engineers
- Partners
- HKTVmall Top 1% merchants
System
Cross-platform e-commerce operations system
AI features
Core AI capabilities
Priority trial, dedicated follow-up
LET'S GET STARTED
First month of Premium free
HKTVMALL TOP
Used by several HKTVmall Top 1% merchants
GMV growth
GMV growth within three months for veteran e-commerce users
2026 award winner
awards and incubation programmes
Organised by the Angel Investment Foundation and the Hong Kong Business Alliance General Association; supported by the Hong Kong Trade Development Council
RAID was selected for the HKSTP Ideation Programme, has joined the AWS Activate Program, and was selected as a winner of the 2026 Hong Kong Technology Innovation Achievement Awards.
Contact us— The reality As you grow, data and workflows scatter too.
— For example Pricing, restocks live in a few people's heads; new channel, new hires.
— So With AI, RAID brings them into one management layer.
Onboarding
How do I start?
Assess first,
then set the scope.
We start from your current operations and confirm the features and rollout scope your needs call for.
- Mode
- Semi-automated
- Learning
- Sharper with use
- Records
- Traceable
How big is your operation?
01Assess
Understand your sales platforms, store structure, and how you manage products and SKUs.
Assess
02Map workflows
Review your stock and Bundle definitions, and your replenishment and supplier workflows.
Map workflows
03Confirm scope
Confirm which features fit, and in what order, from your systems and team workflows.
Confirm scope
04Roll out
Connect platforms and data; bulk actions run only after your team confirms.
Roll out
05After launch
Every bulk action is logged, so management can review it at any time.
Keep improving
Start from current operations
[ Bulk actions run after your team confirms ]
[ No all-at-once rollout assumed ]
Want to find the right rollout scope? A consultant will arrange a demo.
RAID consulting team
Book a consultation
Dedicated follow-up
Who it's for
“You run one or more HKTVmall stores.”
Good fit 01
Stores | HKTVMALL
“The RAID technical team is made up of local systems engineers and works with HKTVmall Top 1% merchants, so it understands how e-commerce teams handle products, SKUs, stock, replenishment and multi-platform workflows every day.”
RAID technical team
About us | RAID
“Marketplace stores plus your own online store (Shopify, SHOPLINE, Storeberry and more).”
Good fit 02
Channels | MULTI-PLATFORM
“100+ SKUs, combined into different Bundles.”
Good fit 03
Products | SKUS & BUNDLES
“30% GMV growth within three months: actual results from veteran e-commerce users.”
Actual results
GMV | Veteran e-commerce users
“Multiple suppliers, working with warehouses or 3PLs.”
Good fit 04
Supply chain | Warehouse / 3PL
“Workflows that need standardising, step by step.”
Good fit 05
Workflows | Standardisation
“Larger businesses, or those expanding to overseas platforms, are assessed separately. RAID never expects a business to adopt every feature at once.”
Enterprise
Scale | Assessed separately
“Clearer data across platforms is overdue.”
Good fit 06
Management | Visibility
Trial
How do I start a trial?
Try it first,
then decide the rollout scope.
First 15 places · First month free · Bonus 1,000 RAID COIN (for AI features) · Reviewed within 72 hours.
- Premium
- 30-day first trial
- Places
- First 15
Enterprise: larger scale, more platforms or overseas channels, assessed separately as needed.
FAQPREMIUM TRIAL
30 daysFirst-time trial
30-day first-time trial. All core features.
- AI suggested prices and price managementIncluded
- AI replenishment presets and suggestionsIncluded
- AI product matchingIncluded
- AI Batch copy and imagesIncluded
- RAID AI AssistantIncluded
- BBD syncIncluded
- Cross-platform listingIncluded
- Rollout scope assessmentNot included
CONSULTATION
RecommendedDEMOArranged by a consultant
Our team learns your platforms, SKUs, Bundles and replenishment workflow, then recommends a rollout scope.
- AI suggested prices and price managementDemo
- AI replenishment presets and suggestionsDemo
- AI product matchingDemo
- AI Batch copy and imagesNot included
- RAID AI AssistantNot included
- BBD syncDemo
- Cross-platform listingNot included
- Rollout scope assessmentIncluded
After launch?
RAID never expects a business to adopt every feature at once.
Semi-automated
AI suggests; every bulk action is checked by the merchant or authorised staff before it runs.
01Sharper with use
AI replenishment presets learn from your replenishment records automatically.
02Traceable
Every bulk action is logged, so management can review it at any time.
03Grows with you
Features and rollout scope are confirmed against your actual needs.
04
FAQ
Any other questions?
Frequently asked questions
Email us, or register for a trial and a consultant will contact you to arrange a demo.
RAID is a Hong Kong e-commerce operations management platform. It helps multichannel teams handle products, prices, stock, replenishment, BBD and listings in one place, with consistent, traceable workflows.
RAID currently has six AI capabilities: AI product matching, AI smart pricing, AI replenishment presets, AI Batch, RAID AI Assistant, and AI competitor matching with undercut impact estimates. AI makes suggestions and drafts content; nothing runs until your team confirms.
No. RAID does not replace any online store platform or 3PL, and does not provide ad buying or managed store operations.
RAID works semi-automatically and never places orders with suppliers fully automatically. Bulk repricing, BBD updates, listings and replenishment run only after the merchant or their authorised staff have checked them.
No. The AI only suggests prices and replenishment; the merchant decides whether to reprice and how much to order. Suggested prices are pushed to HKTVmall only after confirmation, and replenishment suggestions can be edited before an order is placed. Copy and images from AI Batch are written only to the RAID product master and are never listed automatically.
No. RAID AI Assistant only accesses data in your own workspace, and it is read-only: it never changes any data. Competitor matching covers only the competitor products you choose, and does no mass scraping.
Because the same item can come in different Bundles, with stock in different stores and from different suppliers. A useful suggestion has to be broken down by sales velocity, stock, turnover, replenishment cycle and supplier before it can produce an Excel purchase order you can check.
No. Output depends on whether the merchant's and third-party data is complete, timely and correct. The system does not guarantee sales, gross margin or rankings.
Register at raid-hk.ai. Trial places are open now and close once they are full. The Premium first-time trial lasts 30 days.
Guides
Hands-on multi-platform e-commerce operations: RAID AI, replenishment, Bundles, BBD, cross-platform matching and rollout assessment.
- What does RAID's AI do, and what doesn't it do?
- How can AI help write product titles, descriptions and English versions?
- Why does multichannel e-commerce get harder to manage as it grows?
- Why shouldn't a replenishment suggestion be a single total?
- One batch, different Bundles: how should the stock be allocated?
- How do warehouse batches and BBDs map to platform products?
- Why do price changes, restocks and listings need human confirmation?
- How cross-platform products are matched: Barcode and AI title matching
- HKTVmall multi-store operations: how to centralise prices, stock and listings
- What should you assess before implementing an e-commerce operations system?