Operations service 05
Channel performance and competitors
RAID compares orders, sales and product performance across stores and platforms in one place. Merchants choose their own competitors; AI matches competitor products to yours and uses your sales volume to estimate how their price cuts affect your revenue. RAID shows competitors' valid, in-stock prices and stock quantities, and does not do mass scraping.
- Orders, sales and product performance
- Cross-platform
- Competitors you choose, adopted after confirmation
- AI matching
- Who it's for
- Teams that need more transparency in cross-platform data
- Data handled
- Orders, sales and product performance for each store and platform; prices and stock of chosen competitors
- Confirmation
- Your team decides pricing and stocking based on the data
- Management layer
- 04 Inventory and sales data
Challenge
Management lacks cross-platform visibility and often finds out days later when a competitor cuts prices, restocks or sells out.
Order and sales data is spread across different platform back ends, so comparing channel performance means compiling it by hand. When a competitor suddenly cuts prices, restocks or sells out and operations only notice days later, pricing and stocking decisions are already a step behind.
Approach
One place to compare orders, sales and product performance across stores and platforms.
Merchants choose their own competitors. RAID covers only the competitor links you have added, showing valid, in-stock prices and stock quantities and flagging important changes to support pricing and stocking. The combined sales performance also supports replenishment and channel decisions.
Process
- 01
Connect stores and platforms
Connect supported platforms such as HKTVmall, Shopify and Shopee HK.
- 02
Compare in one place
Compare orders, sales and product performance by store and platform.
- 03
Choose competitors
Add the competitors you want to watch.
- 04
Review changes
RAID shows competitors' valid, in-stock prices and stock quantities, and flags important changes.
- 05
Team decides
Your team decides pricing and stocking based on the data.
RAID AI · AI competitor matching
AI matches competitor products to yours and estimates the impact of price cuts from your sales.
Merchants choose their own competitors. AI matches competitor products to yours and marks them "Pending" for your team to check, then uses your sales volume to estimate how competitor price cuts affect your revenue. The system re-matches unmatched or out-of-stock SKUs automatically on a schedule.
- AI matches competitor products to yours and marks them "Pending"
- Estimates how competitor price cuts affect your revenue, based on your sales volume
- Unmatched or out-of-stock SKUs are re-matched automatically on a schedule
Merchants choose their own competitors. AI matches are pending suggestions, adopted only after your team checks them. No mass scraping.
Results and limits
What RAID does
- Compares orders, sales and product performance across stores and platforms in one place
- AI matches products from the competitors you have chosen and estimates the impact of price cuts from your sales volume
- Shows valid, in-stock prices and stock quantities for chosen competitors
- Flags important competitor changes to support pricing and stocking
What RAID doesn't do
- Does not do mass scraping; it covers only the competitors the merchant has chosen
- Does not reprice or follow competitor prices automatically
- Does not guarantee sales, margins or rankings
Other services
- Operations service 01Cross-platform price managementAI gives each SKU a suggested price, and Hot Keys handle bulk price changes across platforms.
- Operations service 02Data-backed replenishmentReplenishment suggestions from sales and stock. AI learns your restock habits to recommend a baseline and multiplier, and Excel purchase orders are generated by supplier.
- Operations service 03One-click BBD syncUpload your warehouse stock sheet, match products to HKTVmall SKUs by Barcode and see which BBDs need updating.
- Operations service 04Create once, list across platformsOrganise product data once. AI writes titles, descriptions and English versions in batches, and you can review them before listing.