Implementing a system does not mean switching every workflow over at once. Start by understanding how you operate today, then decide the order; RAID does not assume up front that a business will adopt every feature at once.
Which six areas should you understand before implementation?
- Sales platforms and store structure: which platforms do you have stores on today? How many HKTVmall stores or own online stores do you run?
- How products and SKUs are managed: where are your product, SKU, specification and supplier details kept?
- Stock and Bundle definitions: is the same product combined into different Bundles? Is stock counted the same way in every store?
- Replenishment and supplier workflows: how is replenishment data compiled? How are order details organised by supplier?
- Warehouse or 3PL operations: where are batch and BBD (best-before date) records kept? How are they mapped to platform products?
- Existing systems and team workflows: do you already use an ERP or POS? Who is responsible for checking and confirming?
Which teams should start with an assessment?
- Run one or more HKTVmall stores
- Run platform stores plus their own online store (Shopify, SHOPLINE, Storeberry and others)
- Have 100 or more SKUs, combined into different Bundles
- Work with multiple suppliers and a warehouse/3PL
- Need to standardise workflows step by step
- Need more transparent data across platforms
Larger businesses, or those expanding to overseas platforms, are assessed separately.
After the assessment, how do you roll out in stages?
- Assess where you are: understand your sales platforms, store structure, and how products and SKUs are managed.
- Map the workflows: understand stock and Bundle definitions, replenishment and supplier workflows, and warehouse or 3PL operations.
- Confirm the scope: based on your existing systems and team workflows, confirm the features that fit and the order of implementation.
- Roll out gradually: connect platforms and data; batch operations run only after the team confirms them.
What will the system not do?
- RAID does not replace any online store platform or 3PL, and does not offer ad placement or outsourced store operations.
- RAID never places orders with suppliers fully automatically.
- RAID does not guarantee zero overselling, sales, gross margins or rankings; the output depends on whether merchant and third-party data is complete, up to date and correct.
How does RAID handle this?
When you book a consultation, the team learns about your platforms, SKUs, Bundles and replenishment workflow, then recommends an implementation scope. RAID can also connect with a merchant's existing ERP, POS, warehouse and 3PL.
Key points
- Assess where you are first, then decide the scope.
- The assessment covers six areas: platforms and store structure, SKU management, stock and Bundles, replenishment and suppliers, warehouse or 3PL, and existing systems and team workflows.
- Based on the assessment, there are four steps: assess where you are, map the workflows, confirm the scope and roll out gradually.
- RAID does not replace online store platforms or 3PLs, and never places orders fully automatically.