RAID General Terms and Conditions

1. The service

• 1.1 We own and operate https://raid-hk.ai and related applications (including https://app.raid-hk.ai). RAID provides merchants with a multi-platform e-commerce operations system. The scope of functions is as shown on the product screens from time to time, and may include: organising product and SKU data, viewing stock and bundles, repricing, changing BBD, restocking suggestions and purchase document output, listing uploads, price and stock monitoring of selected competitors, and related data analysis. The connection of an Amazon seller account applies only when the product offers that function at the time, and is subject to clause 6A.
• 1.2 Bulk repricing, BBD changes, listing and restocking suggestions are carried out only after the merchant or its authorised personnel has checked them. RAID does not guarantee zero overselling, does not follow prices automatically, and does not guarantee any sales, margin or ranking result.
• 1.3 By using this website and/or the service, you agree to be bound by these terms. We may update these terms, and the update will be announced on the website or in the product. Your continued use is treated as acceptance of the latest version.

2. Definitions

• 2.1 "You" or "the merchant": the person or company that registers for or uses RAID.
• 2.2 "Service": the RAID system described in clause 1.1 and related support.
• 2.3 "Store": a workspace the merchant opens in RAID. One store corresponds to one workspace.
• 2.4 "Merchant Data": data you provide, authorise us to connect, or that is produced when you use the service, including account data, store and platform data, product / SKU / stock / order / price / BBD / supplier data, warehouse or 3PL batch data, selected competitor monitoring data, and usage records. For Amazon Data see also clause 2.8.
• 2.5 "Third-party platforms": HKTVmall, Shopify, Shopline, Storeberry, Amazon, warehouses / 3PLs, or other systems you connect yourself.
• 2.6 "Basic Plan" and "Premium Plan": the plans described in clause 5.
• 2.7 "BBD": BEST BEFORE DATE.
• 2.8 "Amazon Data": data obtained through the Amazon Services API, Seller Central or other Amazon systems, including public and non-public data. Buyer names, addresses, e-mail addresses, telephone numbers and payment data are personal data.

3. Registration and account

• 3.1 You declare that you are at least 18 years old and are entitled to enter into these terms on behalf of the merchant concerned.
• 3.2 Registration data must be true, accurate and complete, and kept up to date. An account must not be transferred or shared without permission. You are responsible for all activity under the account.
• 3.3 If an account is terminated because you are in breach, monthly fees already received are not refunded. An annual fee can be refunded only within the cooling-off period of clause 5.7, as that clause provides. The Basic Plan is free, so there is no fee to refund.
• 3.4 We may refuse, suspend or terminate a registration. If you discover unauthorised use, you should tell us immediately.

4. Appointment: data analysis service provider

• 4.1 By registering for and using RAID you appoint the Company as your data analysis service provider, within the scope of clause 4.2 only. The appointment ends when the account is terminated or you withdraw the relevant platform authorisation. The Company is not your professional adviser. System output is for reference only. The final business decision is yours. The Company carries out an action only on the instruction you have checked and confirmed.
• 4.2 The appointment above is limited to providing and operating the RAID service, including: receiving, storing, organising, comparing and analysing Merchant Data; producing reports, suggestions, previews and operations awaiting confirmation; and, on your instruction or confirmation, carrying out repricing, BBD changes, listing uploads and restocking document output that have been checked.
• 4.3 The appointment does not include legal advice, accounting or audit, tax, investment, financing or employment advice, or any regulated professional service. RAID's suggestions are system output and operational support. The final business decision is yours. The Company acts only on instructions that you have checked and confirmed. The Company will not place orders by itself and will not change selling prices without your confirmation.
• 4.4 To perform clauses 4.1 and 4.2, you authorise us to process Merchant Data to the extent needed to provide the service, and we owe a duty of confidentiality for Merchant Data. The data is used only to provide the service, maintain security, handle support requests and meet legal requirements. Except to affiliates, to contractors who must use it to provide the service and are bound by confidentiality, or as the law requires, we do not sell Merchant Data to unrelated third parties. This clause is subject to clauses 4.6.5 and 6A.
• 4.5 This clause 4 governs only the relationship between you and the Company. Third-party platforms (including but not limited to HKTVmall and Amazon) are not parties to these terms. These terms do not amend or replace your contract with any third-party platform. You remain responsible for making sure that the data you give to RAID or authorise RAID to connect does not breach those platforms' terms, policies and written approval requirements in force at the time.
• 4.6 Internal system improvement and no disclosure to third parties
• 4.6.1 Except as clause 4.6.5 provides, you agree that, to the extent needed to provide the service, we may use Merchant Data for the Company's internal system improvement, including: improving the stability and security of the service, fixing errors, testing and optimising existing functions, developing new functions, quality monitoring, and producing statistics with identifying details removed or aggregated. This use is limited to the Company internally and to contractors who must use it to provide the service and are bound by confidentiality. The purpose is limited to improving and operating RAID. Identifiable Merchant Data must not be used to develop new functions. New functions and statistics may use only aggregated, de-identified data that cannot reasonably be traced back to an individual merchant.
• 4.6.2 We will not disclose, publish, sell or rent to unrelated third parties Merchant Data that identifies you or your store. Nor will we show one merchant's identifiable Merchant Data as output or a demonstration visible to another merchant.
• 4.6.3 Clause 4.6.2 does not prohibit: giving affiliates and contractors bound by confidentiality (for example cloud hosting, the payment provider Airwallex, technical support) the data they need to perform their duties; nor disclosure required by law, a regulator, a court order, or to establish, exercise or defend legal rights. Giving Amazon Data to such persons must still comply with clause 6A.
• 4.6.4 Where practicable, internal system improvement will use aggregated, de-identified data, or data that cannot reasonably be traced back to an individual merchant, first. De-identification does not change clause 4.6.2. Identifiable Merchant Data may still not be disclosed to unrelated third parties.
• 4.6.5 Clauses 4.6.1 to 4.6.4 do not apply to Amazon Data. Amazon Data may be used only for the authorising merchant, within the functions that merchant has authorised.

5. Plans, fees and payment

• 5.1 The service is divided into the Basic Plan and the Premium Plan. The scope of functions is as shown on the product screens from time to time and in these terms. We may adjust functions, but a change to a published price must be notified under clause 5.8.
• 5.2 The Basic Plan is free. No monthly or annual fee is charged. Being free does not affect the limitation of liability in clause 10.
• 5.3 Premium Plan fees (Hong Kong dollars): monthly fee HK$3,800, charged monthly. Annual fee HK$36,000, charged yearly.
• 5.4 First Premium trial: a merchant newly subscribing to Premium receives a continuous 30-day trial. No fee under clause 5.3 is charged during the trial. A valid payment method must be linked in the way we specify. Each store (one RAID workspace) may have the first Premium trial only once. You must not change accounts, e-mail addresses or use other means to repeat the trial for the same store.
• 5.5 During the trial you may cancel Premium, or choose to switch to the annual fee before the trial ends. If Premium is not cancelled when the trial expires and an annual fee is not chosen and paid, we will charge the first monthly fee of HK$3,800 on day 31, and then continue monthly until you cancel or switch to the annual fee.
• 5.6 There is no cooling-off period for the monthly fee. Once successfully collected, that period's monthly fee is not refunded. You may continue to use the service until the end of the billing period already paid. After that period, the cancellation rules in force at the time apply.
• 5.7 The annual fee has a 7-day cooling-off period, counted from the day the annual fee is successfully charged. If a refund is requested within 7 days, the balance after deducting the platform transaction fees actually charged by the payment channel is returned to the original payment method. After the cooling-off period, that year's annual fee is not refunded.
• 5.8 Any change to prices, plan names and the scope of functions will be announced on the website or in the product. Whether a monthly or annual period that has already started is charged at the new price immediately is as the announcement states.
• 5.9 Payment is processed by the payment service provider we designate (currently Airwallex). If a charge fails, we may suspend or restrict the service until payment is received.

6. Platform connections and compliance

• 6.1 You warrant that you are entitled to connect your store, warehouse / 3PL and related accounts, and to hand Merchant Data to RAID for the purposes of clause 4.
• 6.2 The rules, APIs, permissions and data formats of third-party platforms may be changed by them. We do not guarantee that a connection stays available, and are not responsible for interruptions, errors or delistings by a third-party platform.
• 6.3 If a third-party platform requires separate written consent, a specified purpose, or prohibits cross-border transfer, you must obtain the required permission yourself before connecting. We may ask you to confirm that you are authorised. If you cannot, we may suspend the connection concerned.

6A. Amazon connection

• 6A.1 Amazon is not a party to these terms. These terms do not amend your seller agreement with Amazon. You must comply with that agreement yourself. The Company will not ask for or accept your Seller Central password or access keys, and will not ask you to export Amazon data by hand to get around Amazon's restrictions. A connection can be made only through Amazon's third-party authorisation.
• 6A.2 The Company reads only the Amazon data necessary to provide the functions described at the time. It does not now apply for or read buyers' personal data. If it is received by accident, it is kept only to the extent needed for legal, tax or regulatory requirements, and deleted within 30 days after the order is delivered. Such data must not be used to market to Amazon buyers, or to create or change reviews.
• 6A.3 Amazon Data must be stored apart from other platforms' data, or its source must be identifiable. It must not be combined across merchants, nor shown, sold or made public to other merchants. It must not be used to analyse Amazon's business, nor to develop functions unrelated to that merchant.
• 6A.4 Price, stock, restocking and expiry output are system calculation results, not official Amazon data. How accurate they are depends on whether the data is complete and timely. Any operation that writes back to Amazon is carried out only after you or your authorised personnel have checked it.
• 6A.5 In any of the following cases the Company will permanently delete the Amazon data concerned within 30 days, including online copies and backups. One, you withdraw the authorisation. Two, the account is terminated, or the Company is no longer authorised to process the data. Three, Amazon requires deletion. Four, the Company's participation in the Amazon service concerned ends. Where law, tax or regulation requires retention, only that part is kept, and used only to meet that requirement.
• 6A.6 If a security incident involving Amazon Data is found, the Company will notify Amazon within 24 hours of discovery, and notify the affected merchants. The Company will not speak to regulators or customers on Amazon's behalf. If there are reasonable grounds to suspect that you are using this service to breach your agreement with Amazon, the Company will stop that Amazon connection and notify Amazon.
• 6A.7 Without Amazon's written permission, Amazon's trademarks must not be used to suggest that Amazon endorses, recommends or has a sponsorship relationship with the Company. The website's and product's descriptions of Amazon functions, the data read and the fees must match the functions actually offered at the time.

7. Restrictions on use

You must not:

• 7.1 Use the service for fraud, illegal acts, infringement or interference with systems.
• 7.2 Disclose, resell or misuse our API, accounts or systems without authorisation.
• 7.3 Upload viruses, or reverse engineer the system.
• 7.4 Falsely present RAID output as official data or official approval of a third-party platform.
• 7.5 Ask or try to make RAID carry out bulk writes that you have no right to carry out.

8. Intellectual property

• 8.1 The intellectual property in the RAID system, software, interface, documents and our original content belongs to the Company or its licensors.
• 8.2 Rights in Merchant Data remain with you or the original rights holder. You grant us a non-exclusive, worldwide, royalty-free licence to process that data during the provision of the service. For Amazon Data, the licence is limited to clause 6A, and ends when the authorisation is withdrawn or the deletion in clause 6A.5 is complete.
• 8.3 Without written consent, the website or API must not be copied or resold, nor used to build something that competes with RAID.

9. User content

• 9.1 You are responsible for the content you upload, and warrant that you are entitled to submit it.
• 9.2 We may store and process that content to provide, maintain and improve the service, but will not treat it as marketing material forwarded to the public, unless you agree otherwise. Amazon Data is not subject to the improvement use in this clause, and is governed by clause 6A.

10. Disclaimer and limitation of liability

• 10.1 The service is provided as is. We do not guarantee that it is uninterrupted or error-free, or that it is suitable for a particular promotion or sales result.
• 10.2 Analysis, restocking figures, competitor price positions and BBD mapping depend on whether your data and third parties' data are complete, timely and correct. Output is for decision reference and is not a guarantee.
• 10.3 To the extent the law allows, we are not responsible for loss of profit, loss of data, loss of goodwill or indirect loss.
• 10.4 To the extent the law allows, our total liability arising from these terms is capped at the service fees we have actually collected from you in the twelve (12) months before the event giving rise to the liability.
• 10.5 If the service fees received in those twelve months are zero (including the Basic Plan, and the Premium trial period before any fee is paid), the cap in clause 10.4 becomes the Premium monthly fee published at the time, currently HK$3,800.
• 10.6 The above does not affect rights that cannot lawfully be excluded. The limitation of liability must meet the reasonableness requirement of the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong.

11. Termination

• 11.1 You may cancel Premium or terminate the account by the procedure published in the product. After a monthly plan is cancelled, the period already paid can be used until the end of that billing period. If Premium is cancelled during the trial, no fee under clause 5.3 is charged during the trial, and after the trial it does not turn into the monthly fee of clause 5.5.
• 11.2 If you breach these terms, we may suspend or terminate the account or the platform connection concerned immediately.
• 11.3 After termination, we may stop processing Merchant Data in line with the privacy policy then in force and legal requirements. The deletion of Amazon Data is dealt with separately under clause 6A.5. Termination does not affect rights already accrued, fees already received, or clause 10.

12. General

• 12.1 These terms are governed by the laws of the Hong Kong Special Administrative Region, and the Hong Kong courts have exclusive jurisdiction.
• 12.2 We may update the service and these terms. Material changes are made by e-mail or an in-product notice. Your continued use after publication is treated as acceptance of the updated version.
• 12.3 If these terms differ from the English version of the Amazon Data Protection Policy or Acceptable Use Policy, then, as far as Amazon Data is concerned, those English policies prevail.